FREQUENTLY ASKED QUESTIONS
WHERE ARE YOU?
We are based on Lake Ullswater at two great locations:
Waterside House Campsite
Park Foot Holiday Camp
PARKING
Please make sure you arrive with us at least 20 minutes before your booked time slot.
There is parking available at both our locations - subject to some restrictions and fees may be payable.
Click for more detailed information about parking and fees.
CAN WE STAY NEARBY?
Yes, very close!
We are based at Waterside House Campsite right on the water's edge - it's an ideal base for exploring the Lakes.
There's camping, glamping, Tipi and Pod hire available.
We can also recommend the beautiful Edenhall Estate which has a range of amazing dog friendly accomodation options from woodland cabins, lake view cottages, loft-style apartments and family lodges.
There are also lots of places to stay in the Lake District.
HOW MUCH DOES IT COST?
Prices vary depending on the activity, number of people and how long you'd like to be with us.
Please go to our PRICES page to find out more details.
DO I NEED TO BOOK IN ADVANCE?
Yes! Please book in advance as we get really busy.
If you are planning on booking a block of sessions, please ask about our multi-session deals!
Please make sure you arrive with us at least 20 minutes before your booked time slot.
CAN I MAKE A GROUP BOOKING?
Yes you can. Simply book online to make your booking.
Please check out the relevant activity page for more detailed information relating to groups for each of the activities we offer.
Or Contact Us if you'd like some help.
CAN MY FAMILY COME AND WATCH?
Yes they can. For wakesurfing we can take up to 8 people on our wakesurfing boat - this can be a mix of people including spectators and riders if you choose.
Or it can be all wakesurfers.
The choice is yours.
WHAT GEAR DO I NEED?
We supply all the gear you will need for each activity, from boards to crossbows, wetsuits to bouyancy aids. These are included in the price of your session.
For water -based activities you must be able to swim and we recommend that you bring suitable footwear like old trainers that you're happy to get wet , your 'swimmies' and a towel. We also recommend you bring something warm to wear after your session on the lake as it can get chilly.
For land-based lakeside activities make sure you have sensible footwear and comfortable clothing. Again make sure you have something warm to wear on chillier days!
Don't forget sunscreen / sunhats / sun protection!
For Wake Surf Crew Summer Camp we will provide everything required for the activities but we ask each child wear appropriate clothing along with a complete change of clothes just in case. Please bring a pair of shoes that can get wet, like some old trainers. Bring a packed lunch and a bottle of water with everything clearly named.
DO YOU PROVIDE LESSONS & COACHING?
Ullswater Wake & Surf can offer coaching for your activity.
We have lots of experience in providing excellent coaching, support and advice for all levels, from beginners to advanced.
If you have any questions then checkout the relevant page for the activity you're interested in for more detailed information.
WHERE CAN I GET CHANGED?
We have changing facilities at both our locations.
Showers are also available elsewhere on each site if required.
WEATHER QUESTIONS
We monitor the weather constantly. The only time we will cancel a session is if we regard the conditions as dangerous.
For paddleboarding, beginners should stick to days with minimal wind which will ensure you learn SUP quicker. More experienced boarders may enjoy a wider range of weather conditions.
You can find out more about our Cancellation policy in our Terms & Conditions.
CAN I USE MY OWN GEAR ON THE LAKE?
PARK FOOT: Lake access is free while staying at Park Foot. If you aren't resident they charge £5 per day, per car. If you are launching a boat, they charge £10.
WATERSIDE HOUSE: Anyone not staying at the campsite and bringing their own equipment (eg. paddleboards) will be required to pay both a launch fee (£6 per item) and a parking fee to Waterside Campsite. Please contact the Campsite Office to make payment.
Our Cancellation Policy
Please be aware that our Cancellation Policy varies depending on which activity you book:
Wakesurf, Kneeboard and Luxury Boat Charter
All cancellations must be made at least 7 DAYS before the booking. Cancellations or no shows less than 7 days before the booking will be charged 100% of the total booking.
All Other Activities
All cancellations must be made a minimum of 48 HOURS prior to the booking. Any no-shows or cancellations after this time will be charged 100% of the total booking.
Weather
In the rare event that Ullswater Wake & Surf considers the weather conditions to be unsuitable or dangerous we will do our best to reschedule your booking to another time that suits you, or fully refund your payment.
Refunds - for bookings and payments made via our online booking system, please be aware that refunds can take 3-5 days to reach your credit card/bank account depending on the financial institution.